CURRENCY

Products are only able to be purchased in Australian dollars (AUD) and are inclusive of GST.
 

SHIPPING & DELIVERY

FREE delivery Australia Wide and a flat rate of $50 for international freight.

We promise to dispatch your order within 2 working days of receiving it.

Standard Delivery 1-3 days for Capital Cities (including Adelaide, Brisbane, Canberra, Melbourne, Sydney & Tasmania; and 2-6 days for all other Australian Capital Cities and Country locations.

Express Deliveries can be arranged – please contact us on info@shopcountrystyle.com
Please note that weekends and Public Holidays are not classified as working days.
ORDERING

When placing an order, you warrant that any and all information given is accurate and complete.
  • All orders are subject to acceptance and product availability.
  • Availability information for products is listed on each individual product description. If Gainsborough has insufficient stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be dispatched.
  • All prices listed on Gainsborough are correct at the time of entering the information; however, we reserve the right to change prices of any product at any time. All prices include sales tax.
  • No contract for the sale of any product will exist between you and Gainsborough until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.
  • 15% First Time discount will not be applied to shopping carts with one or more items already at reduced prices.
  • This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including GST and P&P) and usual delivery times.
  • You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
  • If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.

RETURNS POLICY

We want you to love our products, so if something isn’t quite right, you have up to 30 days to exchange it.
A ‘change of mind’ return is fine as long as you include a copy of the receipt, the goods are unused and unwashed, and in the original packaging (including the cardboard folded between the products) we will be happy to exchange or refund it for you.

Returning a SALE Item is just a little different – we will give you up to 7 days to return the goods back. Unfortunately under the health act pillows, underlays, quilts, bed toppers and pillow protectors are non-refundable unless faulty. If you need assistance in determining whether the product is faulty please call or email us on: +61 3 9387 3344 - info@shopcountrystyle.com

If you have received a faulty or incorrect item – Country Style will pay all the packaging and postage costs for a replacement; however for a “change of mind” return, these must be shipped and handled at the customer’s own cost. To return your purchase, please use the return form that has been included with your delivery. Before returning your purchase please call us on +61 3 9387 3344 to let us know about the return and we will issue you with an authorisation number. You need to mention this authorisation number on the return form before sending it back to our postal address. We will issue a refund or credit as soon as your return has been received and processed.

The refund will be credited in the same form as the original payment. The refunded amount should appear on your financial statement within approximately 2 weeks once we have received the returned goods. Online purchases must be returned to the online store address.


Returning Address:

Country Style Returns

69 Nicholson Street

Brunswick Vic 3056

Australia


If you would like to speak to a member of our online team regarding a return or cancellation, please contact us at info@shopcountrystyle.com and they will get back to you as soon as possible.